Koini have partnered with DPD, UPS and DHL for package deliveries. These are widely considered to be the most reputable and reliable courier services in the UK, so we are extremely confident that your purchases with reach you on-time and in perfect condition. You will be provided with tracking information to keep an eye on the progress of your delivery.
Delivery is free of charge on all orders that total £50 or more, and £4.95 for orders below this sum.
If your item is in stock, which will be clearly denoted on the website, delivery will reach most mainland UK addresses within three working days. If you live in the Channel Islands, Northern Ireland or the Scottish Highlands, please allow an additional 48 hours for delivery.
COVID-19 Delivery Update
Quite understandably, Covid-19 and social distancing regulations have left some customers a little concerned about accepting – and signing for – deliveries. With the protection of all parties in mind, courier companies are no longer taking signatures for delivery. Package deliveries are now contactless.
This contactless approach will typically involve a courier ringing your doorbell then taking several steps back until you answer. Some couriers may also ask to take a photograph to confirm receipt of the delivery. If you have any special requests due to shielding or virus protection, please be sure to note these when checking out.